Customer Service Call Center
At O’Currance Teleservices we value customers. We are not just any other contact center solution provider offering economic customer service packages; we work to enhance the buyers’ experience. Our customer service executives not only answer calls, they try and build rewarding relationships. Customer retention features as one of our topmost priorities.
We understand that customer service is not restricted to receiving incoming calls, answering to the various queries, solving the various problems and putting up a professional image, there is a lot more to it. There are different other aspects and issues that need to be taken care of:
- Picking up the calls as early as possible, within the first couple of rings
- Short hold times for callers
- Listening for and understanding what the caller is looking for
- Ensuring a pleasant buying experience
- Taking cross sell and up sell initiatives to improve the sales performance
- Try and convert as many soft offer inbound calls into sales as possible
So that all these services are being offered with adequate precision and perfection OCI agents have to go through rigid training sessions. Briefing sessions with the clients are also organized to ensure agents have adequate knowledge of the business, products and services. All these together make us one of the best customer service providers in the industry.
For more information on our services and rates, contact us.