Key Differentiators - O'Currance Teleservices

Our People

• 2000+ skilled employees worldwide
• Multi-lingual taskforce to support English, Spanish and French
• High-quality, integrated leadership development approach

Innovative Methodology

• IntelliScript, OCI’s own script writing software
• IntelliReport, proprietary real-time report sharing software
• IntelliMarking, proprietary call recording software

Global Agent Model

• Offshore and onshore delivery centers
• State-of-the-art facilities across all locations
• Talent hired from large & well-qualified labour pools

Flexible Approach

• Virtual office model for its agents
• Customized client approach
• Smooth customer acquisition & retention

Client Satisfaction

• Close association with all stakeholders
• Collaboration with clients for all activities
• Agent training as per client requirement