Spanish Call Center Services in Latin / Central America

O’Currance Teleservices is the Spanish Call Center partner of choice for leading global consumer brands. We assist you to successfully run Spanish customer service and customer acquisition campaigns from our new site in Santa Elena, El Salvador.

The new office at Blvd. Orden de Malta, Calle El Boquerón #5, Colonia, just two blocks from the US Embassy. This bilingual call center facility in Latin America will house 300+ professionals and have 24/7/365 operations, adhering to our best practices.

Our services include:

• Direct Response Telesales
• Outbound Sales
• Technical Support
• Customer Service
• Lead Generation

 

Equipped with our Spanish call center service, you can reach over 54 million Hispanic prospects in the US and over 450 million Spanish worldwide. A bilingual support allows you to address both the Hispanic consumers and the English speaking consumers at the same time.

In addition, being near shore, bilingual call centers in Latin America allows you the time zone advantage while offering you huge cost-saving benefits.

Our Spanish call center service focuses on acquiring and caring for Hispanic customers, and in this process, improving their brand loyalty for your brand.

With our bilingual call center in Central America, we can assist you by bonding with your Hispanic customers over the language and help you understand their needs in a better way. Our agents are trained to boost closing rates, offer better customer service, optimal client acquisition, effective direct response measurements and better technical support while maintaining the natural flow of communication.

Our service will also give your customers and prospects confidence in your brand and it will eventually lead to more profit, happier customers, and a stronger brand image.

Why Choose O’Currance as Your Spanish Call Center Partner?

• Our agents speak accent neutral Spanish that Spanish speaking people can easily understand.  
• We have the advantage of time zone and geographical proximity as a near shore call center.
• We have a highly efficient technology platform to aid your consumers and prospects 24X7
• We stay with you in each stage of the campaign – right from designing the campaign and evaluating the results, to making changes to the scripts and strategy as and when required.
• We are proud of our high quality, error-free reporting. It helps our clients evaluate, analyze and develop their marketing campaigns.
• We are known for best-in-class compliance and verification processes.
• We also foster a culture of unmatched scripting, superior troubleshooting, up-selling and cross-selling.

 

To learn more about our bilingual / Spanish call center offering, contact us today!